Terms of Service

LAST UPDATED ON 6 JANUARY 2021

VALUABLES

Wire 2.0 requests that you put away any valuables, collectibles, heirlooms or any other similar items in order to help reduce accidents.

EQUIPMENT AND SUPPLIES

Wire 2.0 provides all cleaning supplies, vacuums and equipment. However, we do not discourage use of client’s cleaning supplies. If you insist that your own products are used, Wire 2.0 is not liable for any damage to property. Wire 2.0 service providers are trained in using their own supplies but are not trained to know which other products are safe to use on certain surfaces.

ACCESS TO PROPERTY

The client must allow Wire 2.0 cleaners access to the identified property for any purpose contemplated by these Terms and Conditions. The failure to promptly allow Wire 2.0 cleaners such access may result in an additional fee.

PETS

Wire 2.0 cleaners require that all pets are secured for the safety of our teams and your pets. We also request that you pick up after them prior to our arrival.

BODILY FLUIDS AND WASTE

Wire 2.0 cleaners reserve the right to refuse the cleanup of any human or animal feces/fluids.

ADDITIONAL SERVICES

Our teams are instructed to follow the requirements listed on the service proposal. If you would like additional services performed, please contact our office at least one business day in advance to schedule your additional needs. We reserve the right to charge more and/or send additional technicians to help complete the job when needed, due to extra filth or a larger home/job than expected.

 FORCE MAJEURE

The liability of Wire 2.0 under these Terms and Conditions will be terminated if our cleaners are prevented from fulfilling their responsibilities under the terms of these Terms and Conditions by reason of delays in transportation, shortages of fuel and/or materials, strikes, embargoes, fires, floods, quarantine restrictions, earthquakes, hurricanes, or any other act of God or circumstance or cause beyond the control of Wire 2.0. Wire 2.0 reserves the right to adjust the service charge in the event of any such occurrences or happenings. (b) CHANGE IN LAW. Wire 2.0 performs its services in accordance with requirements of law. In the event of a change in existing law as it pertains to the service herein, Wire 2.0 reserves the right to revise the service charge or terminate this Agreement, EXCEPT AS OTHERWISE PROHIBITED BY LAW Wire 2.0 DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR ANY LIABILITY FOR INDIRECT SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, STIGMA AND/OR LOSS OF ENJOYMENT DAMAGES. THE OBLIGATION OF Wire 2.0 SPECIFICALLY STATED IN THIS AGREEMENT ARE GIVEN IN LIEU OF ANY OTHER OBLIGATION OR RESPONSIBILITY, EXPRESS OR IMPLIED, INCLUDING ANY REPRESENTATION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

MANDATORY ARBITRATION

Any claim, dispute or controversy, whether arising from any contract, tort, statute, or otherwise (“Claim”) arising out of or relating to these Terms and Conditions or the relationships among the parties hereto shall be resolved by one arbitrator through binding arbitration administered by The Federal Competition and Consumer Protection Commission (FCCPC). The Federal Competition and Consumer Protection Commission (FCCPC) is the foremost competition and consumer protection authority in Nigeria. The Commission was established by the Federal Competition and Consumer Protection Act (FCCPA) 2018 to, among others, develop and promote fair, efficient and competitive markets in the Nigerian economy, facilitate access by all citizens to safe products, and secure the protection of rights for all consumers in Nigeria. FCCPC currently has offices in Abuja, Lagos, Port-Harcourt, Awka, Osogbo, Minna, Bauchi, Katsina and Kano. The Federal Competition and Consumer Protection Commission (FCCPC), by its mandate, receives and looks into consumer complaints in a bid to ensuring speedy redress for complainants. Any person who uses products or services expects to get value from them. When this expectation is not met, it gives rise to complaints.

For the Commission to address a complaint, the aggrieved consumer must have initially engaged the provider of the product or service. If not satisfied, the complainant can then file a complaint with the Commission. This may either be in hard copy and delivered to any of our offices or soft copy through the website portal or email. Please see the tab “About Us” on the home page.

The complaint must clearly state the following:

  1. The party complained against, with the correct address
  2. The amount involved
  3. The expected redress

You should also attach proof of transaction and any other documents to support your claim. All these will help the Commission with the process of redress, if a valid complaint is established.

If your complaint was received electronically, you should expect an immediate acknowledgement. If your complaint was received in hard copy, you should expect to get an acknowledgment within 2 working days.

A complaint could be resolved immediately or may take more time depending on its nature. Complaints require a response from the provider of products and services which the Commission will request for. Some require the intervention of other stakeholders such as sector regulators while others do not. While the Commission is committed to providing speedy redress to valid complaints, the provision of accurate information and documentation makes this easier and reduces the timelines.

It takes anything between one (1) day and forty five days (45) days to get redress. However, some exceptions may exist beyond this time-frame.

ENTIRE AGREEMENT / SEVERABILITY

These Terms and Conditions constitute the entire agreement between the parties and no other representation or statements, whether oral or written, shall be binding upon the parties. If any part of these Terms and Conditions are held to be invalid or unenforceable for any reason, the remaining terms and conditions shall remain in full force and effect.

TERMINATION

Wire 2.0 may, at its own discretion, terminate these Terms and Conditions at any time during the term of this agreement. No early termination fee will apply and only fees for services already performed will be charged.

SATISFACTION GUARANTEED

While we do not offer any refunds for work already performed, we are committed to your satisfaction. Wire 2.0 guarantees that if you are not satisfied with the quality of our work, we will keep working until you are satisfied. We do require that you notify us within 24 hours of your cleaning about any concerns.

PAYMENT POLICY

Wire 2.0 requires full payment on the day of the cleaning. All payments should be made through our payments portal on our website. We accept the payments of all forms including Card, Visa QR, Bank Account, Mobile Money, Bank Transfer, and USSD. However, we do not accept Bank Cheque.